RETURNS & EXCHANGES

  • We do offer exchanges within 7 days of receiving your order – we only ask that everything is returned the way it was sent. Please ensure the hang tag, plastic clothing tag and all labels are still attached, including the hygiene sticker. Items must not be washed, worn or altered in any way.

  • Our quality control team works hard to ensure every item is perfect, so we apologise if you receive a defective item. Please email us at help@hollowthelabel.com with the subject “Damaged”, give us the details of any defect, and send the item back to us. We recommend using a reliable service with a tracking number. We will let you know once we receive the item and send a replacement to you as soon as possible.

  • We just need either the top or the bottom – whichever item needs replacing.

  • For damaged or defective items, we will refund your shipping costs and send the replacement back for free. For general exchanges, we will only cover the costs of sending the replacement back to you.

  • After you email us, we will send you our address.

  • Depending on when we receive your exchanged item, we aim to process the exchange order within one working day and will ship the following day with a tracking number.

  • We currently accept payment from PayPal and credit card payments through PayPal. If you want to inquire about a different method, let us know at help@hollowthelabel.com

  • For general, press, stylist or collaboration inquiries, please email our team at hello@hollowthelabel.com. For order inquires, email us at help@hollowthelabel.com

GET IN TOUCH

CONTACT

hello@hollowthelabel.com

Address

Hong Kong

This error message is only visible to WordPress admins

Error: Access Token for is not valid or has expired. Feed will not update.

There's an issue with the Instagram Access Token that you are using. Please obtain a new Access Token on the plugin's Settings page.
If you continue to have an issue with your Access Token then please see this FAQ for more information.

Error: No posts found.

Make sure this account has posts available on instagram.com.

Error: admin-ajax.php test was not successful. Some features may not be available.

Please visit this page to troubleshoot.


INFO

Shek O, Hong Kong
hello@hollowthelabel.com
288-110-905

FOLLOW