LERA TOP DESERT SAGE

NICOLINE AAGESEN
photographer

FAQ

We offer exchanges within 7 days of receiving your order – we only ask that everything is returned the way it was sent. Please ensure the hang tag, plastic clothing tag and all labels are still attached, including the hygiene sticker. Items must not be washed, worn or altered in any way. Please also include your printed invoice.

Does HOLLOW sell in stores?

Yes we do! Our bikinis are available at-
Mahka – Hong Kong & Mavericks – Hong Kong

What if an item I receive is damaged or defective?

Our quality control team works hard to ensure every item is perfect, so we apologise if you receive a defective item. Please email us at help@hollowthelabel.com with the subject “Damaged”, give us the details of any defect, and send the item back to us. We recommend using a reliable service with a tracking number. We will let you know once we receive the item and send a replacement to you as soon as possible.

Will I get a tracking number?

Yes, every order (standard or express) will receive a tracking number for our trusted courier, Hong Kong Post. You can track your item here: http://www.hongkongpost.hk/en/mail_tracking/

Are returns free?

For damaged or defective items, we will refund your shipping costs and send the replacement back for free. For general exchanges, we will only cover the costs of sending the replacement back to you.

Do I need to return the whole set?

We just need either the top or the bottom – whichever item needs replacing.

Where do I send my item?

After you email us, we will send you our address.

How long will an exchange take to process?

Depending on when we receive your exchanged item, we aim to process the exchange order within one working day and will ship the following day with a tracking number

Which size should I order?

Our swimwear range is made of soft stretchy Nylon/ Spandex blend and feature adjustable shoulder straps and under bust hoops for a perfect fit. Check out our Size Guide for more info

Our size chart is merely a guideline for the most average fit for each size

What payment methods do you accept?

We currently accept payment from PayPal and credit card payments through PayPal. If you want to inquire about a different method, let us know at hello@hollowthelabel.com

How can I contact you?

For general, press, stylist or collaboration inquiries, please email our team at hello@hollowthelabel.com. For order inquires, email us at help@hollowthelabel.com

How do I care for my swimwear?

Caring for your swimsuit greatly affects its wear and look.

Avoid excessive contact with tanning oils and lotions.
Hand wash with soap and cold water, do not leave to soak.
Rinse well removing all sand particles and/or chlorine.
Drip dry in the shade with good air circulation, do not leave in the sun.